WIG EXCHANGES & ALTERATIONS
We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied with your purchase or need alteration, we will be happy to assist you within 3 days of receipt, as long as the following conditions are met:
- The item must be in new, unused, and unworn condition
- The item must be returned in its original packaging
If you receive an item that is defective or damaged, please contact us immediately to arrange for a replacement or a refund.
WIG RETURNS & REFUNDS
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. All wigs that were on sale especially final sale are not eligible for returns. To be eligible for a return, the following conditions must be met:
- The item must be in new, unused, and unworn condition
- The item must be returned in its original packaging
- The return must be initiated by contacting us within 3 days of receipt of the order
Please note that there will be restocking fee on the original wig price from your full refund. If the item you wish to return is proven as defective or damaged, we will waive the restocking fee.
- 15% restocking fee on all orders paid in full using a credit card (non-installment plan)
- 20% restocking fee on all orders paid using an installment plan
Services like sizing, color, cut, thinning, etc service costs are non refundable.
CANCELLATION POLICY: Cancellations made 72 hours prior to appointment will be granted 50% refund of deposit.
NON- REFUNDABLE: No shows, late arrivals (more than 15 minutes), missed appointments, no purchase made.