Returns & Exchanges
We have a 3 business day return policy. This means you have 3 days after receiving your item to request a return. All wigs and toppers on sale, especially final sale items, are not eligible for returns.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The item must be in new, unused, and unworn condition.
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The item must be returned in its original packaging.
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You must contact us within 3 business days of receiving your order or the date your package arrived.
Restocking Fees Policy
All approved returns are subject to a restocking fee deducted from the original product price.
If an item is confirmed to be defective or damaged, the restocking fee will be waived.
Wigs & Fairy Topper 360
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15% restocking fee for purchases paid in full
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20% restocking fee for purchases made using an installment or financing plan
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Additional $200 lace fee applies if the lace has been cut
Travel Deal Eligibility:
Wigs and Fairy Topper 360 units are eligible for the travel deal.
Frontal Topper 360 (Hairline Topper)
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15% restocking fee applies to all returns
Travel Deal Eligibility:
The Frontal Topper 360 is not eligible for the travel deal.
Services
For service appointments only (including haircuts, resizing, and similar services), a $50 service booking fee is required to secure your appointment. This fee will be applied toward the total cost of your service at the time of your appointment.
If you choose not to move forward with the service, the booking fee is non-refundable and non-transferable.
Deposits
For wig or topper consultations, a $50 consultation fee is required to book your appointment. Once the consultation is completed and you decide to move forward, a $200 wig/topper deposit is required.
Both the consultation fee and the service deposit will be applied toward the total cost of your wig or topper. If the order is canceled or a purchase is not completed, all fees are non-refundable.
2026 Pop-Up Appointment Deposit Policy
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A $150 deposit is required at the time of booking for all 2026 Pop-Up appointments.
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Cancellations made 72 hours or more before the appointment will receive a $50 refund.
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Cancellations made within 72 hours of the appointment are non-refundable.
Exchanges
Exchanges are only approved for defective items. If you receive a damaged or defective product, you must notify us within 3 business days of delivery. Once a manufacturing defect is confirmed, the item will be replaced or refunded, and all shipping costs will be covered by the Company.
Return Procedure
To initiate a return, contact info@thewigfairy.com or (310) 800-7475.
All returned products must include original packaging, accessories, and documentation and must be returned in their original, unaltered condition.
Once your item is received, it will be inspected. If approved, a refund will be issued to your original payment method, minus applicable fees.