WIG RETURNS, TOPPER RETURNS, EXCHANGES & REFUND POLICY

We have a 3 business day return policy, which means you have 3 days after receiving your item to request a return. All wigs on sale, especially final sale, are not eligible for returns. 

To be eligible for a return, the following conditions must be met:

• The item must be in new, unused, and unworn condition
• The item must be returned in its original packaging
• The return must be initiated by contacting us within 3 business days of receipt of the order, or from the date your package arrived.

Restocking Fees

All approved returns will have a restocking fee deducted from the original product price. If the item you wish to return is proven defective or damaged, the restocking fee will be waived.

Wigs:

• 15% restocking fee for purchases paid in full
• 20% restocking fee for purchases made using an installment or financing plan
• An additional $200 fee will be deducted if the lace has been cut

Toppers (Fairy Topper 360 and Frontal Topper 360):

• A flat 20% restocking fee applies to all topper returns, regardless of payment method
• The Fairy Topper 360 is eligible for the travel deal.
• The Frontal 360 Topper is not eligible for the travel deal under any circumstances.

Services and Deposits

All service costs are non-refundable. This includes, but is not limited to: sizing, color, cut, thinning, repairs, lace cutting, and any customization.

All appointment deposits, including virtual or in-person consultations, are non-refundable.

Exchanges

Exchanges will only be approved if the product is defective.

Return Procedure

To initiate a return, contact info@thewigfairy.com or (310) 800-7475 to obtain a Return Merchandise Authorization (RMA) number. Products shipped back without an RMA will not be accepted.

All returned products must include original packaging, accessories, and documentation and must be returned in their original, unaltered condition.

Upon receipt, the item will be inspected. If approved, a refund will be issued to the original payment method, minus applicable fees.

Damaged or Defective Products

If you receive a damaged or defective item, you must notify us within 3 business days of delivery. If the product is confirmed to have a manufacturing defect, the item will be replaced or refunded, and shipping costs will be covered by the Company.

If you have any questions or concerns regarding this policy, please contact us at info@thewigfairy.com or (310) 800-7475.