WIG RETURNS, EXCHANGES & REFUND POLICY
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. All wigs that were on sale especially final sale are not eligible for returns. To be eligible for a return, the following conditions must be met:
- The item must be in new, unused, and unworn condition
- The item must be returned in its original packaging
- The return must be initiated by contacting us within 3 days of receipt of the order
Please note that there will be restocking fee on the original wig price from your full refund. If the item you wish to return is proven as defective or damaged, we will waive the restocking fee.
- 15% restocking fee on all orders paid in full using a credit card (non-installment plan)
- 20% restocking fee on all orders paid using an installment plan
$200 will be deducted from any returns, due to the lace already being cut.
Services like sizing, color, cut, thinning, etc service costs are non refundable. Exchanges will only be approved if the item is defective.
Wig pop-up bookings are for new wig purchases only. For wig services only, please contact us at (310) 800-7475.
Please keep in mind that all times shown for booking are based on the location's time zone.
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ALL POP-UP WIG PURCHASES ARE FINAL SALE AND ARE NON-REFUNDABLE. However, we can make adjustments after the purchases. Additional charges may apply depending on adjustment requests.
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$100 DEPOSIT BOOKING POLICY:
Cancellations made 72 hours prior to appointment will be granted 50% refund of deposit.
The deposit will not be refunded for no shows, late arrivals (more than 15 minutes), missed appointments, no purchase made.